Honoring 25 of the nation’s best manufacturers’ reps. across five geographical regions.

Manufacturers' reps are often burdened with immense responsibility yet rarely get the credit they deserve. That changes right here, right now.

These individuals wear many hats. They’re expected to keep the engineering community current by sharing the latest equipment technology, costs, and delivery times; offer construction assistance for HVAC projects; and more through shop drawing submittals, equipment startup, operation and maintenance (O&M) manuals, training sessions, equipment warranties, etc.

Throughout the design process, engineers often rely on manufacturers' reps for guidance pertaining to specific equipment types and performance.

Engineered Systems is proud to provide a podium for these crucially important companies through its inaugural Ambassadors of Efficiency contest.

Five manufacturers’ reps were chosen to represent five regions across the U.S. (Northeast, Northwest, Midwest, Southeast, and Southwest).

“Our goal was to recognize reps with outstanding business plans — those who are not only good at moving equipment but also excel at providing training, maintaining strong relationships, and ensuring the supply chain pipeline remains stronger than steel,” said Sarah Harding, publisher, Engineered Systems. “Through industry nominations, we feel we were able to create a roster of manufacturers’ reps. that is truly second to none.”

It’s my honor to unveil our inaugural Ambassadors of Efficiency contest winners, celebrating 25 of the best manufacturers’ reps. across the nation.

Emerson Swan Inc.

Emerson Swan Inc. is located in Randolph, Massachusetts, and operates seven locations. The company, which boasts 90 years of existence, employs 170 associates and covers Connecticut, Maine, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, and West Virginia.

The company currently promotes products from numerous companies, including Aerco, Baltimore Aircoil Co., Dri-Steem, Haier, HTP, Modine, Neutra-Safe, Skidmore, Taco Comfort Solutions, Whalen, and more.

“We have years and years of experience in specialties, which allows us to work off each other to always find solutions for our clients,” said Christopher J. Wilson, vice president, engineered products, Emerson Swan Inc. “We have long-standing relationships with manufacturers, distributors, engineers, and contractors. These relationships, combined with a strong operational background, allow us to support all jobs from concept through completion, every step of the way.”

Wilson said there are several qualities that set Emerson Swan apart from other companies, including its core values: integrity, innovation, quality, and service.

“Our people are the backbone of our company, and we all strive to support our customers from the beginning of a project through completion and beyond,” he said.

Emerson Swan aims to keep the industry informed of the latest HVAC technology and trends via the internet, trade magazines, product shows, and training sessions.

“Customer training is one of our top priorities and a staple difference,” said Wilson. “We have the robust personnel that is able to support all aspects of the industry.”

Klima New York LLC

Klima New York LLC is located in Franklin Square, New York, and covers Bronx, Brooklyn, Manhattan, Nassau, Queen, Suffolk, and Westchester. The company, which employs 40-plus individuals, was created 11 years ago and represents numerous HVAC brands, including Annexair, LG, MagicAire, TempMaster, SystemAir, and VTS, to name a few. The company also operates its own full controls/building management systems (BMS) department.

The company uses social media, company events, and training to keep its clients informed of the latest HVAC trends.

“Our team is what makes us such a valuable resource,” said Jason Winne, executive vice president, Klima New York. “We provide equipment, service, controls, and all facets of an HVAC project to our customers.”

One customer, representing an engineering company, said Klima New York — specifically Rick St. Vincent — does a great job of being involved in all phases of a project.

“Rick maintains regular contact with our engineers and notifies us of new products, industry trends, and continuing education opportunities,” said the engineer. “Many times, we will reach out to him during the initial phases of a project to discuss design approaches we are considering to get his input on the applicability of equipment types. He maintains involvement throughout the design, construction, and closeout process to help solve issues as they arise.”

SRS Enterprises Inc.

SRS Enterprises Inc. is located in Middletown Township, New Jersey, and operates locations in Middletown, Brooklyn, Westchester, and Long Island, New York. The company employs 60 individuals and has been in business since 1994. SRS Enterprises currently represents numerous HVAC brands, including Armstrong, Condair, Danfoss, Modine, Multistack, Samsung HVAC, Tecspec, and many more.

“Our company is dedicated to technical excellence,” said Ben Lyddane, sales engineer, SRS Enterprises. “We strive to be the best technical resource for all of our clients and have the years of experience to back it up. We stand behind all our products and never walk away from a project.”

Lyddane said the company’s experience and breadth of products set them apart.

“Our clients come to SRS for the technical expertise provided by our degreed sales engineers and our full complement of products that can satisfy any building market segment,” he said. “We are one of the few companies that represent both air- and wet-side products.”

To keep its clients updated on the latest HVAC trends, the company provides numerous professional development hour (PDH)-accredited presentations as well as publishes information on LinkedIn.

“Codes, refrigerants, and HVAC technologies are constantly changing, and SRS employees are ahead of the curve, providing our clients with an up-to-date HVAC education,” Lyddane said. “SRS works with many different types of companies, including engineering firms, mechanical contractors, developers, architects, owners, and energy groups. We strive to provide all of these clients with exceptional support, but, ultimately, we know our true clients are the users of the buildings we supply equipment to.”

One engineering customer said SRS’s punctuality is among its greatest traits.

“The company’s response time is unparalleled,” said the engineer. “Just knowing that SRS is working on something is enough to reduce my stress on a project. They’re punctual, communicative, and knowledgeable.”

Tobey-Karg Sales Agency

Tobey-Karg Sales Agency is based in Pittsburgh and operates two locations. The company, which opened in 1989, currently employs 12 individuals and covers the western Pennsylvania, West Virginia, and western Maryland regions. Tobey-Karg Sales Agency currently promotes numerous brands of equipment, including Aaon, Air Enterprises, Climatemaster, Dristeem, Dunham-Bush, Evapco, LG, Xetex, and more.

“We have an experienced sales staff with multiple degreed sales engineers,” said Dan Gardner, sales engineer, Tobey-Karg Sales Agency. “All of our sales engineers have a minimum of 10 years of industry experience. Our sales staff is integrally involved in the sales process from design through construction to closeout. We believe this is a critical step to ensuring the project goes smoothly so that we can satisfy the needs of our customers. We also have a full 24/7 service agency that is trained in all of the products we represent. Having a service-competent service company is key to ensuring all of the equipment works as intended.”

The company’s success is built upon the close relationships it maintains with all of its customers.

“When we are involved in a project, we make it a point to get to know everyone involved, from the design engineers to their support staff, the contractor and site foreman, and the owner and his or her staff,” Gardner said. “This helps ensure that, at the end of the day, everyone’s needs are satisfied and the project goes smoothly.”

Tobey-Karg aims to keep the industry and its customers informed of the latest HVAC technologies and trends through attendance at local ASHRAE chapter meetings; participation at industry trade shows, such as those hosted by Sheet Metal and Air Conditioning Contractors’ National Association (SMACNA), the Pennsylvania Association of School Business Officials (PASBO); and more.

“We are constantly looking for the best solutions to better serve our customers,” Gardner said. “We take care of any unforeseen issues that arise and always answer the call when we are needed. In this day and age, where a contractor, engineer, and owner have multiple avenues for HVAC equipment, we demonstrate to our customers that when they call Tobey-Karg, they know they will get a quality product and exceptional customer service.”

Wallace Eannace

Wallace Eannace is located in Plainview, New York, and operates two locations. The company, which originated in 1924, covers the New York and New Jersey metro areas, focusing on providing energy-efficient heat pump and hydronic heating, cooling, and domestic water products. The company currently employs 88 individuals, promoting products from Aquatherm, Bell & Gossett, Boiler Mag, Cemline, Danfoss, Gree, Lochinvar, Metraflex, Panasonic, and more.

“Wallace Eannace provides energy-efficient HVAC design, consultative services, and products to property managers, developers, engineers, wholesale distributors, contractors, and more,” said Jeffrey Schultz, national Panasonic support manager, Wallace Eannace. “Today, our core services include LL97 energy audits; product selection, sizing, and sourcing; startup and commissioning; energy monitoring; prefabricated and modular solutions; extended warranties; slipknot financing; and more.”

The company is an engineering-based company with several licensed professional engineers on staff.

“We support our customers' projects, ranging from 72-story, high-rise developments to single-family homes with a suite of energy-efficient solutions to meet any project expectations,” said Schultz. “With more than 300,000 projects sized over the last 98 years, we feel confident saying that we 100% guarantee our system sizing and selection.”

Wallace Eannace is a founding member (1972) of the Fluid Handling Representatives Association, which is made up of HVAC industry professionals from across the U.S. and is engaged with residential and commercial buildings.

“This organization meets monthly to ensure members are appraised of the latest technologies, industry trends, and education,” Schultz said. “Wallace Eannace also participates in other industry organizations, such as ASPE [American Society of Plumbing Engineers ], ASME [American Society of Mechanical Engineers], PHCC [Plumbing-Heating-Cooling Contractors Association], MCAA [Mechanical Contractors Association of America], AHRI [Air-Conditioning, Heating, and Refrigeration Institute], BOMA [Building Owners and Managers Association], IFMA [International Facility Management Association], and OESP [Oil & Energy Service Professionals].”

ACI Mechanical

ACI Mechanical is based in Seattle and first opened in 1985. The company, which employs 58 individuals, covers the northern Idaho, Oregon, and Washington regions. The company promotes numerous brands of equipment, including Big Ass Fans, Cambridge, Camfil, Ductsox, Loren Cook Co., Miller-Picking, Neptronic, Price Industries, Ruskin, and more.

“We have a large engineering staff and great salespeople who work as a team to help consulting engineers, contractors, and owners with complex HVAC problems,” said Keith Glasch, president, ACI Mechanical. “We are a nonresidential specialty wholesale distributor that actually stocks products. Most companies like ours only do build-to-order and do not have inventory committed to solve urgent customer problems. We know when to apply the right products without extending too far into 'one-off' product ideas that do not have AHRI [Air-Conditioning, Heating, and Refrigeration Institute] or AMCA [Air Movement and Control Association International Inc.] certifications. Our warehouses open at 6 a.m. to help our customers get what they need. We store finished goods and stage them for customers who need just-in-time delivery to their job sites.”

The company boasts three unique attributes that set it apart from other representatives: smart HVAC solutions that work, HVAC equipment always in stock, and a guarantee that the company will get it right.

“These attributes help our customers look good and perform for their customers,” Glasch said.

ACI Mechanical is very active with its manufacturers’ training programs.

“We work closely with design-build contractors and engineers on the latest energy codes,” Glasch said. “We press the envelope with designs from our manufacturers to create solutions.”

The company’s core values drive who they hire and how they treat their customers.

“Wow each customer, thrive together, own it, and have fun are good examples of who we are in the marketplace,” Glasch said. “Every employee can make a decision to help our customers be successful, and it’s through teamwork that we succeed together.”

Johnson Barrow Inc.

Johnson Barrow Inc. is based in Portland, Oregon, and operates four additional locations in Boise, Idaho; Seattle; Spokane, Washington; and Vancouver. The company, which opened in 1964, has an operational footprint that extends throughout the Pacific Northwest (British Columbia, Idaho, Oregon, and Washington) and employs 149 individuals. Johnson Barrow promotes numerous equipment brands, including Aaon, ABB, Advanced Thermal Hydronics (ATH), Aermec, Evapco, Friedrich, Johnson Controls/York, LG, Stulz, and Taco Comfort Solutions.

“We focus on being system-level consultants to the marketplace,” said Rudy Caffall, principal, Johnson Barrow Inc. “Making sure our team provides unique, full system solutions for the projects we are working on sets us apart. We follow through after equipment is supplied with a service, aftermarket support, and parts group that guarantees building owners reliable HVAC systems.”

The company regularly hosts educational events for engineers, building owners, contractors, and service technicians.

One engineering customer called the staff at Johnson Barrow extremely knowledgeable

“They offer a fast turnaround, great troubleshooting, and all-around support,” said the engineering partner. “Their staff proactively educates our engineers on the nuances of equipment and systems and provides top-level service for equipment during design, construction, and commissioning/testing.”

Kilgore Architectural Products Inc.

Kilgore Architectural Products Inc. is located in Spokane, Washington, and covers central and eastern Washington, northern Idaho, northeast Oregon, the tri-cities, Yakima, Ellensburg, Wenatchee, Walla Walla, Spokane, Coeur d’Alene, Sandpoint, Moscow/Pullman, and Lewiston/Clarkston. The company employs around 20 individuals and has been in business since 1998. The company represents products from Kalwall Translucent Skylights and Wall Panels.

“We offer an unbiased approach to get the right products for the project’s needs,” said Greg Henson, CSI, CDT, sales and project manager, Kilgore Architectural Products Inc. “We offer design assistance from conception to punch list.”

The company aims to keep its clients informed of the latest trends through LinkedIn posts, office visits, social media posts, online information, lunch-and-learn presentations, and more.

“We furnish and install all the different products we represent,” said Henson. “We service all our installations regardless how much time has passed — even products out of the warranty period.”

Norman S. Wright of Southern Nevada

Norman S. Wright of Southern Nevada (NSWSN) opened in 1992 and is located in Las Vegas.  The company employs 16 HVAC professionals and focuses on the design, installation, and support of sustainable HVAC systems. Norman S. Wright, the parent company with headquarters in Brisbane, California, opened in 1906 and operates 17 total offices through California and the Western U.S.

NSWSN covers Las Vegas and the surrounding cities, including Henderson, Boulder City, and North Las Vegas. The company represents products from Alliance, Daikin, Greenheck, SPX Marley, and others.

“Collaboration and human interaction in a technical-driven industry has proven effective not just for the office operations but how we interface with clients,” said Stoil Pamoukov, P.E., WELL AP, application sales engineer, NSWSN.

“At NSWSN, we put our clients and solutions at the forefront of our business, not just with our specific manufacturers or products,” said Matt Lisiewski, vice president, NSWSN. “It's important to lead with value in the construction industry and be transparent with engineers and contractors to drive positive outcomes for our partners and building owners.”

Continued education is an important part of the company’s daily business.

“The HVAC industry is ever-evolving with new technologies and understanding how to implement new solutions keeps things fun and exciting,” said Pamoukov. “Each new building is an opportunity to apply our expertise and best practices to deliver comfortable, energy-efficient, and safe indoor built environments.”

Pamoukov attributes the team’s success to its dedicated and knowledgeable individuals from all different backgrounds to the HVAC industry.

“We enjoy and take pride in what we do," he said.

"Our workplace is a highly collaborative and fast-paced environment where everyone contributes to our mutual success," said Lisiewski. "From engineering to estimation to supporting contractors and warehousing, everyone in the organization plays a key role in our continued growth and success. Our motto is 'do the right thing each day.'"

Mitsubishi Electric Trane HVAC US

Mitsubishi Electric Trane HVAC US (METUS) is headquartered in Suwanee, Georgia, and operates eight locations throughout the U.S. The company, which was created in the early 1970s, covers the Alaska, Montana, and Washington regions and employs 20 sales reps who serve the West Coast. The company reps its own lines of VRF systems, mini splits, and controls.

“We support the engineers through training on our products and selections software, provide in-person support on projects, and offer selections with our engineering software,” said Steve Fintak, P.E., LEED AP, area commercial manager, METUS. “We are always training and updating engineers and contractors on new product and supporting them during design and construction. We carry complete building HVAC solutions to include VRF, DOAS [dedicated outdoor air systems], domestic water heating, and controls.”

The company aims to keep the industry informed of the latest HVAC technologies and trends through lunch-and-learns, trade shows, and distributor events.

“As a leader in advanced commercial HVAC technologies, including ductless and ducted mini-split and VRF heat pump and air conditioning systems, we have a solution for any home or building,” Fintak said. “We continually innovate our building HVAC systems, creating efficiency, comfort, and wellness for all spaces by providing industry-leading products, design and technical training, and unmatched end-to-end support.”

One customer, representing a mechanical, electrical, and plumbing (MEP) company, said the rep — specifically Fintak — truly understands common design issues.

“Steve provides solutions to quickly alleviate design errors that always lead to requests for information from the contractors,” said the engineer. “The turnaround time for the equipment selections is essential in completing contract documents on time. Steve does not miss the minor details that often lead to construction issues and provides specific wiring diagrams and piping schematics that can be placed directly on contract documents. This eliminates deign errors that cost hours to fix later, reduces hours of work, and saves the design budget.”

AC Equipment Representatives Inc.

AC Equipment Representatives Inc. is located in Indianapolis and operates a second location in Fort Wayne, Indiana. The company, which opened in 1992, covers Indiana and multiple national accounts across the U.S. Today, the company employs eight individuals and represents Aaon, Aaon Controls, Bosch, Danfoss, Delta Cooling Towers, Fujitsu, Hygromatik, Laars, Ruud, and Xetex.

“AC Equipment Representatives Inc.’s commitment to excellence in representing quality manufacturers has provided years of continual customer satisfaction,” said Eric Martin, president, AC Equipment Representatives Inc.  “We know our business and understand our clients.”

Martin said the company is a highly qualified engineering manufacturing representative that is committed to representing manufacturers with long-lasting, high-quality equipment.

“We provide customers with the sustainability and efficiency needed in the areas of commercial HVAC,” he said. “We also provide support for businesses requiring factory-trained startup assistance along with other HVAC manufacturing support. We pride ourselves with knowledgeable staff regarding technical support along with assistance with warranty needs and replacement parts.”

The company is able to inform more than 600 engineers and contractors on current product offerings and emerging technologies through Constant Contact. AC Equipment Representatives Inc. also participates in ASHRAE, trade shows/conferences, and other networking mediums.

The company is continually looking to grow through opportunities with innovative products and qualified individuals, said Martin.

“Steve Goldenberg’s depth of knowledge of the industry, refrigeration, systems, and being a ‘go-to guy’ make him invaluable to our firm,” said one engineering customer. “His product knowledge has been successfully applied so that we’re choosing the correct products and operation to all of our projects. We can rely on him to provide us with alternative ideas with his products for applications that we have encountered.”

Fluid Handling Inc.

Fluid Handling Inc. is based in Menomonee Falls, Wisconsin, and first opened in 1980. The company, which employs 33 individuals, covers Wisconsin and Michigan’s Upper Peninsula and promotes equipment from numerous brands, including Aldrich Co., Bryan Steam, Burnham Commercial, Calefactio, Lochinvar, Reymsa, Sterling, Taco Comfort Solutions, Thermal Solutions, and more.

“Fluid Handling has been a supplier of hydronic, steam, and plumbing solutions since 1980,” said Shane M. Creger, business development and product manager, Fluid Handling Inc. “From residential to industrial applications, our organization has the ability and experience to provide the most efficient and cost-effective solutions for any project. From the initial design phase through final project commissioning, our team works tirelessly to ensure that each project is a positive experience for our industry partners.”

Fluid Handling’s in-house engineering team specializes in custom heat transfer package solutions that simplify project design, installation, and commissioning.

“We provide highly engineered, custom, packaged solutions for manufacturing, canning, bottling, and food processing industries all over the country,” Creger said.

The company aims to keep the industry and its customers informed of the latest HVAC technologies and trends by building a strong educational platform designed to train current and future project managers, technicians, and engineers as comprehensively as possible.

“We develop monthly product spotlights and offer in-person classroom seminars and online/webinar courses, some of which provide PDH credits for Wisconsin engineers,” Creger said.

Above all, the company’s top priority is its people.

“Our goal is to hire quality people and give them the latitude and tools to be amazing,” concluded Creger.

R.L. Deppmann Co.

R.L. Deppmann Co. is based in Novi, Michigan, and operates locations in Grand Rapids and Saginaw, Michigan, and Brecksville, Ohio. The company originated in 1927. Today, the company employs 73 individuals, covering Michigan and northern Ohio.

The company promotes products from Bell & Gossett, Bock Water Heater, Bryan Boilers, Burnham Commercial, Danfoss, Lync by Watts, Metraflex, PVI, Tower Tech, Webster Engineering, and many others.

“Since our beginning, R.L. Deppmann has aspired to consistently respond to the needs of building owners’ heating, cooling, and plumbing systems,” said Alex Hogle, marketing manager, R.L. Deppmann Co. “R.L. Deppmann has created a rich culture that values knowledge and empowerment. These are the same values the company was founded on almost 100 years ago, and they have stood the test of time, paving the path for a team that operates with the highest integrity and pride.”

The company prides itself on being a great resource not only for the products it represents but also in how those products are best applied.

“We strive to be systems experts so that we can help our customer base make the best decisions for their hydronic, steam, or plumbing projects," said Hogle. "This allows us to guarantee our contractor, engineer, wholesaler, and owner partners the best solution for their needs.”

The company, which is 100% employee-owned with no majority shareholders, encourages a flat organizational structure with minimal levels of management between the team and its executives.

“This structure supports our core value of empowerment, elevating each employee’s responsibility and ensuring all voices and ideas are heard,” Hogle said. “A recent unbiased, third-party survey of our teams showed that employees feel Deppmann operates by strong core values and enables them to work at their full potential as a part of something meaningful.”

Culturally, the company is focused on going “above and beyond,” both internally and externally.

“The company was founded on the idea that we must be more than just another supplier offering products for sale,” said Hogle. “We should be expert advisors, always acting in the best interest of our customers. This dedication to mastering our field and operating with the highest standards of integrity has allowed Deppmann to consistently grow and thrive for nearly 100 years.”

For the last 14 years, R.L. Deppmann has published a weekly Monday Morning Minutes blog, which aims to simplify complicated industry matters for its customers.

“We get well over 10,000 hits every month as we do our best to explain hydronic, steam, and plumbing systems and the components they entail,” Hogle said. “This is a vast knowledge and training source both for our customers and employees. It’s completely free and available to anyone online. We also provide monthly service tips and hold many in-person and virtual seminars across our entire territory each year.”

The company’s hard work has not gone unnoticed as, in addition to this Ambassadors of Efficiency honor, the company has received a Top Workplace award from the Detroit Free Press each of the last four years.

“Our constant pursuit of knowledge allows us to stay focused on our original guiding purpose that continues to inspire us to this day: We exist to help people make better decisions,” said Hogle.

Specified Systems Inc.

Specified Systems Inc. is based out of Des Moines, Iowa, and operates three locations. The company, which first opened in 1974, covers southern Illinois, Iowa, Kansas, Missouri, and Nebraska. Currently, Specified Systems employs seven individuals and promotes equipment from Axiom, Compass Mfg., Electro Industries, Gastite, Hydrolevel, Rehau, Smiths Environmental, Webstone, Weil McLain, and more.

“Our people and our tenure in the industry is what sets us apart,” said Jeff Reichart, partner, Specified Systems Inc. “Our work ethic is outstanding – we go the extra mile to provide the necessary technical and field support, designs, and layouts.”

The company aims to keep the industry informed of the latest HVAC trends and technologies through social media, its website, face-to-face meetings, and phone conversations.

“Reps at SSI have 25-plus years of industry-specific knowledge and proven project experience,” said one manufacturing customer. “Their engineering understanding and project-specific design support makes them a valuable partner for our sales and design teams. The depth and experience of their staff and large geographic reach allows us to locally collaborate, attend project sites jointly, and troubleshoot on-location. SSI has built relationships through trust in their capabilities and proven reliability on projects/designs.”

ThermalNetics LLC

ThermalNetics LLC is based in Auburn Hills, Michigan, and covers eastern Michigan. The company, which was started in 1972, employs 61 individuals. ThermalNetics currently promotes equipment from Climacool, Daikin, Daikin Applied, Global Plasma Solutions, Lennox, Motivair, Reznor, Seresco, SterilAire, Yaskawa, and more.

“With decades of experience, ThermalNetics is on the leading edge of energy recovery and environmentally responsible heating and cooling,” said Rick Sutkiewicz, president, ThermalNetics. “We specialize in systems that do more than move air around — our suite of innovative products allows us to improve the quality of air we breathe.”

ThermalNetics adheres to a set of core values that guide its performance. These include: Do the right thing, be proactive and take action, be driven to win, and always boast a can-do attitude.

“We’re dedicated to delivering a better client experience,” Sutkiewicz said. “When ThermalNetics is on your construction team, you can be confident that we will bring you personalized solutions and outstanding service.”

The company aims to keep the industry informed of the latest HVAC technologies and trends through lunch-and-learn events, product events, info sessions, trainings, email blasts, and more – all led by its team of experienced sales engineers.

“Our corporate focus is ‘creating more comfortable and healthy indoor environments by providing innovative HVAC solutions,’” said Sutkiewicz. “In striving to provide the most economical experience for end users, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc., is something that will allow us all to live happier, healthier, and safer lives.”

One engineering customer praised the company’s ability to deliver prompt service in times of need.

“We had a project where the install had an issue with the vibration of the equipment,” said the engineer. “Sales engineer Jim Shoffner went out the same day and was able to not only diagnose the issue but also fix the problem. This was a system we highly recommended to the user, so it saved our reputation for recommending quality products.”

Thermal Recovery Systems Inc.

Thermal Recovery Systems Inc. is based in Tucker, Georgia. The company, which opened in 1975, employs 35 individuals and operates a second location in Marietta, Georgia. Through both locations, the company covers the entire state of Georgia.

The company promotes air-side equipment, filters, and UV systems from numerous companies, including Camfil, Coilmaster, Dri-Steem, Kinetics Noise Control Inc., Phoenix Controls, SecureAire, UV Resources, and more.

“Our 200 years of combined engineering experience, customer service, and top-quality lines make our company a valuable resource,” said Joey Chapman, sales rep., Air Filter Sales and Service. “We have 12 sales reps who strive to keep customers informed on the latest technologies. Additionally, we deliver to customers on our own trucks, which sets us apart from other companies.”

One manufacturing partner said it benefits from Thermal Recovery Systems’ long-standing relationships with local engineers, contractors, and end users.

“They strive to keep customers apprised of new information, inventive approaches, and progressive techniques,” said the manufacturing customer. “They routinely offer product knowledge training, lunch-and-learns, and individualized technical and application support for partners and customers.”

Tim Morales & Associates Inc.

Tim Morales & Associates Inc. is based in Mobile, Alabama, and covers Alabama, the Florida panhandle, Louisiana, Mississippi, and Tennessee. The company, which opened in 1997, employs 20 individuals and currently promotes equipment from numerous companies, including Apollo Valve, Centrotherm, ComfortPro Systems, Eaton B-Line, Noritz America, Panasonic, Sioux Chief, Taco Comfort Solutions, and more.

“At TMI, we pride ourselves on deep industry relationships as well as our passion for service,” said Tim Morales, president, Tim Morales & Associates Inc. “From the facilities personnel to design and contracting communities, we are fully committed to assist throughout a project's life cycle. This includes pre-design surveys to engineering, installation, commissioning, and post-sale support – we’re all in.”

The company’s reputation and legacy has been built on relationships that go back seven decades of service.

“My parents started a manufacturers' rep. firm in Nashville in 1957, and Tim Morales & Associates was founded in 1997,” Morales said. “We continue serving the industry, holding ourselves to Joe and Grace Morales’ high standards and expectations, putting a strong emphasis on customer service. So, whether it’s a wholesaler, an engineer, an architect, a contractor, or whoever calls, our customer service team helps and assists them every step of the way.”

The company strives to keep the industry informed of the latest HVAC technology and trends via various HVAC, plumbing, mechanical, industrial, and utility trade shows.

“Given the wide spectrum of our audience, we deploy an omni-channel approach,” Morales said. “In general, the younger audience lives and learns via their phones and mobile devices, though, as they move up in years, we find ourselves back in a print media world.

“Beyond that, we place great value on training initiatives,” continued Morales. “From CEUs for the designers to hands-on installation and product training for installers and facility personnel, our aim is not only to educate these individuals on how a given product works but also what makes the brand we are training on unique from others on the market.”

While Tim Morales and Associates are dedicated to evolving along with technology and the industry’s needs, some things at the company will never change.

“We work hard every day to implement processes and procedures that serve our clients and their customers and maintain their confidence,” said Jessica Kolaitis, vice president, operations, Tim Morales & Associates Inc. “Further, we are committed to adapting in an ever-changing marketplace to deliver best-in-class support in keeping with the high standards and expectations of Joe and Grace Morales.”

One manufacturing partner praised the company’s broad network of professionals.

“They have great relationships because they do what they say they are going to do and always assume responsibility,” said the manufacturing partner. “They're a real pleasure to work with. We are new in this territory, and they were able to get us in front of major players immediately. This allowed us to hold real discussions right away. Typically, that would take weeks or months to occur.”

Hydro Technologies

Hydro Technologies is based in Mobile, Alabama, and was established in 1984. In 2018, Hydro Technologies was purchased by Muller Investments LLC. The company, which employs 11 individuals, covers southern Alabama, southern Mississippi, and the Florida panhandle.

The company's representatives promote equipment from ABB, Evapco, Hurst Boilers, Mason Industries, Nexus, Precision Boilers, Raypak, Taco Comfort Solutions, Weil McLain, and more.

“The quality of our products and service department is what makes us such a valuable resource,” said P.J. Whelton, sales representative, Hydro Technologies. “We are a stocking representative, and teamwork makes the dream work. We have a long-standing relationship with our manufacturers and engineers, an extremely knowledgeable staff and service department, and take pride in providing all the information quickly and efficiently.”

Hydro Technologies aims to keep the industry informed of the latest HVAC technologies and trends through its manufacturers; involvement in local ASHRAE chapters; and trade magazines, such as Engineered Systems.

Integrated Cooling Solutions LLC

Integrated Cooling Solutions LLC is based in Miami and operates three other Florida locations in Orlando, Tampa, and West Palm Beach. The company, which first opened in 2009, employs 44 individuals and covers the west, central, and south Florida regions. The company currently promotes equipment from numerous companies, including Addison, Aerco, ClimateMaster, Eaton, Evapco, Friedrich, Grundfos, Johnson Controls, Lync, and more.

“Participation across all levels, including the owner, engineer, contractor, end user, property manager, and more, helps make us remain valuable to our clients and the industry,” said David Fernandez, P.E., LEED AP, CEO, Integrated Cooling Solutions LLC. “We offer assistance during the assessment of the project’s viability and budgeting process and actively provide pro bono consultation during mechanical design. It's helpful that we have multiple registered professional engineers on staff.

“Additionally, we have access and mastery in all mechanical system types and vertical markets,” he continued. “We work hand in hand with installing contractors throughout the construction process for successful working teams.”

When asked what sets the company apart, Fernandez said responsiveness, technical expertise, brand recognition and support. The company also aims to keep its customers and the industry informed of the latest HVAC technologies and trends through active trainings (internal and external), product expos, site visits, and lunch-and-learns.

“Our core values drive our decision-making and behavior,” Fernandez said. “We’re committed to being the trusted advisor customers can always depend on. Also, we’re built to serve our employees, manufacturers, and customers. If we don’t have the answers, we’re dedicated to figuring them out.”

One manufacturing partner highlighted Danny Diaz, HVAC sales engineer, for his ability to simplify difficult topics.

“Danny helps specifying engineers understand the technologies that improve DOAS performance and efficiency,” said the manufacturing partner. “By educating his clients on the proper application of equipment, engineers are equipped to specify solutions that deliver the lowest total cost of ownership.”

Faulkner Haynes

Faulkner Haynes is based in Raleigh, North Carolina, and operates seven locations across North Carolina and South Carolina.

The company, which opened in 1987, employs 65 individuals. Today, the company promotes numerous equipment, including Accutrol, Desert Aire, Ebtron, Friedrich, Hamlin, LG, Titus, United CoolAir, Vertiv, and more.

“Our company has centuries of combined HVAC experience,” said Jackson Willis, director of engineered products, Faulkner Haynes Inc. “We leverage our experience and resources to provide a high level of service. We have invested heavily in providing locally stocked products our customers can trust to solve their urgent needs. We have also embraced e-commerce (FH247.com) and the latest technology to be easier to do business with.”

The company aims to keep its customers and the industry informed of the latest HVAC technologies and trends through its personal relationships and by educating customers at the Faulkner Haynes Training Center in Raleigh. Additionally, the company publishes monthly newsletters and is constantly updating its social media channels with fresh information.

“We are proud of the growth we have achieved in all aspects of our business,” said Chuck Faulkner, president, Faulkner Haynes Inc. “Our mission is to be relevant, sustainable, and indispensable to our customers, manufacturers, and employees.”

Texas AirSystems

Texas AirSystems is based in Irving, Texas, and operates six offices throughout Texas. The company, which originated in 1978, covers the Southwest U.S. and employs 415 individuals. Texas AirSystems currently promotes equipment from numerous manufacturers, including Aaon, ABB, Aerco, Armstrong, Baltimore Aircoil Co., Burnham, Condair, enVerid, LG, and UV Resources.

“We represent an arsenal of the highest-quality commercial HVAC equipment from our manufacturer partners, as we're currently representing more than 80 top-tier manufacturers,” said Al Amerson, vice president of sales, Texas AirSystems. “From applied equipment, hydronics, and air distribution, as well as a dedicated service group and a team of local parts specialists in every market we serve, we’re prepared to overcome all obstacles.”

Amerson said the company’s people — all experts, resources, and partners in their respective fields — set it apart from others.

“We pride ourselves for being lifelong learners,” he said. “We have a number of professional engineers, LEED professionals, certified energy managers (CEMs), and WELL professionals on staff. All this is in place to support customers in making the best decisions for their projects.”

Amerson credits the company’s culture for its continued success.

“We prioritize empowerment at every level, and we win together,” he said. “Our focus is on our customers. We’ll partner with our clients throughout a project’s entirety, because we know we’re not successful unless our customers are. We view internal, customer, and manufacturer partnerships as essential to our business.”

The company aims to keep its customers and the industry informed of the latest technologies and trends by hosting engineering seminars designed to learn about new technologies in the areas of hydronics, air distribution, and applied systems,” Amerson said. “We created Texas AirSystems University to help educate young engineers coming into the industry. We also hold regular lunch-and-learns for all of our customer partners. We support ASHRAE and regularly work with manufacturers to present at monthly meetings.”

The company continues to be laser-focused on the unwavering pursuit of building partnerships.

“That commitment to partnership means continuously adapting our business to the way our partners need us to work so that, together, we can take on big challenges that produce even bigger results,” said Amerson. “Our goal is to create a customer for life in every interaction.”

One manufacturing partner praised the company’s broad knowledge base.

“Texas AirSystems takes a holistic approach to mechanical systems so that application engineers can assess a building’s overall environment and requirements and design improvements accordingly,” said the manufacturing partner. “This is where a manufacturers' representative, such as Texas AirSystems, can add true project value by recommending solutions that complement existing technologies.”

Hatfield and Co.

Hatfield and Co. is based in Rockwall, Texas, and operates 15 locations. The company, which opened in 1959, covers the central U.S. from Houston to Chicago and employs 132 individuals. Hatfield and Co. promotes numerous brands of HVAC equipment, including Armstrong, Chromalox, Modine, Paul Mueller, Veris, VSI, WCR, and more.

“We do more than represent products; we service and support our products,” said Brian Herndon, vice president, Hatfield and Co. “We offer special services, such as steam trap surveys, thermal assessments, retrofitting of existing valves and actuators, maintenance of hot water mixing valves and humidifiers, and more.”

While the company is quite large, it is still family-owned and strives to provide that much-desired personal touch.

“We aim to be a technical resource for our customers and strive to improve all aspects of our business with leading technology products and solutions that help our customers improve efficiency and quality and save money,” Herndon said. “Our customers are our partners, and we are committed to being fair, ethical, and honest every time.”

To keep the industry informed of the latest HVAC technologies and trends, the company provides in-house training in its state-of-the-art steam lab as well as lunch-and-learns for engineering firms and customers.

One engineering/construction partner praised the company’s promptness and breadth of knowledge.

“Hatfield brings in product specialists to provide presentations in conjunction with luncheons,” said the engineer. “John Johnson [engineering solutions consultant] coordinates with the manufacturing engineers, suggests options, and provides literature on various products using the latest technologies.”

Air Treatment Corp.

Air Treatment Corp. is based in Brea, California, and was opened in 1982. The company employs approximately 200 individuals and covers all of California; Hawaii; Nevada; Portland, Oregon; and Guam.

“The company was founded in the early 1980s by Don Johnson out of his garage as a true family business,” said Jerry Conklin, senior sales engineer, Air Treatment Corp. “The company has grown significantly year on year into what it is today all while maintaining those early values of providing quality added value support to our customers. In today’s time of minimizing our carbon footprint, electrification, and increasing system efficiencies, Air Treatment is poised with the proper products and knowledge base to benefit our clients, their clients, and the environment.”

It promotes numerous brands of equipment, including ABB, Aerco, Baltimore Aircoil Co., Friedrich, Grundfos, Lennox, Mammoth, PVI, Samsung, United CoolAir, UV Resources, and more.

“Our knowledge base is shared among our sales engineers, inside staff, and management team,” said Conklin. “That knowledge, combined with a very deep product line that touches virtually every part of the HVAC world, helps our team bring strong value to those involved in virtually any HVAC design.”

The company’s knowledge base and product depth is what sets the company apart, said Conklin.

“With such a deep talent pool, experts in virtually every part of HVAC, and one of the largest product portfolios, Air Treatment can provide a solution for any project,” Conklin said.

The company aims to keep the industry informed of the latest HVAC technologies and trends by maintaining personal touches with its customers and supporting local trade organizations, such as ASHRAE, the American Society of Plumbing Engineers (ASPE), and others.

One manufacturing partner praised the company’s everlasting commitment to education.

“Air Treatment Corp. espouses a never-stop-learning approach that helps keep customers apprised to new information, inventive approaches, and progressive techniques,” said the manufacturing partner. “They routinely offer product knowledge training, lunch-and-learns, and more. Their 35 years of experience inform ATC's sales engineers as they evaluate customer applications and recommend solutions.”

Meter Valve & Control Inc.

Meter Valve & Control Inc. is based in Alamo, California, and first opened 18 years ago. The company, which employs eight individuals, covers Arizona, California, Hawaii, Idaho, Nevada, Oregon, and Washington. The manufacturers’ rep. promotes numerous brands of equipment, including Big Elk, Blackline Safety, Delta Instruments, Eagle Research, Filter Fab, Gazomat, Imac Systems, Itron, Pietro Fiorentini, Romet, Sick, VRG Controls, and more.

“Most of our wholesale supply and contracting customers in the plumbing, mechanical, and HVAC space have thousands of products to worry about,” said Scott K. Henrich, P.E., vice president of engineering, Meter Valve & Control Inc. “Process measurement and control product selection, specifically natural gas pressure control products, are complicated, and, if done incorrectly, can cause lots of issues including endangering the safety of the personnel installing and operating the equipment. Improper work can also cause permanent damage to the expensive equipment downstream. Our company, at inception, decided to specialize on a narrow sector of products in this space to help our customers avoid any such issues. Specialty master distributors, such as ourselves, provide a valuable resource to ensuring our customers get the right equipment the first time and provide the safest working and operating environment.”

Meter Valve & Control’s core sales staff is mainly comprised of engineers, which helps the company size, select, and troubleshoot equipment effectively for its customers.

To keep customers and the industry informed of the latest HVAC technologies and trends, the company regularly hosts webinars focusing on the latest industry trends and the technology that helps address current needs.

“Key members of our staff are heavily involved in industry committees, focusing on gas and water, such as the American Gas Association [AGA], Western Gas Measurement Short Course [WGMSC], Western Energy Institute [WEI], and American Water Works Association [AWWA],” said Henrich. “We can help alert our customers to upcoming changes in code and equipment performance requirements.”

Meter Valve & Control is also a woman-owned business, yet another trait that separates the company from the pack.

“We’re committed to the success of our employees and customers,” said Henrich. “We treat our employees and customers like family, and we’re always looking for ways to exceed what was expected.”

Wright Sales Co.

Wright Sales Co. is based out of Upland, California, and originated in 1991. The company, which employs 16 individuals, covers Arizona; California; Hawaii; Nevada; New Mexico; and El Paso, Texas. The manufacturers’ rep. currently promotes numerous brands, including 3M, Aire Technologies, Fantech, Hardcast, Macurco, Owens Corning, RectorSeal, Superior Radiant, Thermaflex, ZoneFirst, and more.

“Wright Sales has 30 years of proven success in HVACR industry,” said Cindy Brase, Ed. D., managing partner, Wright Sales Co. “With our diverse team, Wright Sales has many desirable qualities that make the organization stand out. We’re contractor-focused, passionate about the industry, and innovative in our approach. The company is driven by its commitment to excellence, dedication to its customers, and excitement for opportunity.

“These traits always make us work hard each day,” she continued. “Our manufacturers and distributors enjoy a strong inside team as well as outside team. The diverse skill set of our leadership creates a well-rounded business acumen.”

Through consistent, thorough, in-person and digital communication, the company works to keep its customers and the industry aware of the latest HVACR trends and technologies.

“As a resource to the many communities within the HVACR industry, Wright Sales works to keep engineers, builders, contractors, distributors, and code officials abreast of the latest technologies, specific HVAC applications, and ever-changing standards and codes the industry relies on,” said Brase. “This is accomplished through industry trainings, consistent and thorough communication, and collaborative conversations in multiple venues.”

Boasting a strategic and organized approach, Wright Sales is committed to delivering reliable, competent results.